Billing & Payments
Learn about our pricing and how to manage your billing and payments.
Last updated
Was this helpful?
Learn about our pricing and how to manage your billing and payments.
Last updated
Was this helpful?
We offer both Standard and Enterprise plans with different features. For detailed pricing information and plan comparisons, please visit our .
Payment is charged based on . In short, you are only charged for Contributors, people whose data is included for analysis (e.g., PRs, comments, etc.), and you are not charged for Viewers whose data isn’t included but who can login to the app.
One thing to keep in mind is that if you , we will automatically add and remove Contributors, and notify you afterward.
Yes! We offer a 2 week free trial. When your trial ends, you'll need to provide payment information to continue using Multitudes. We'll send you a reminder before your trial expires. More info on our .
You can start a free trial without providing any credit card information. If you want to continue after your trial, we’ll ask for your payment information then.
Monthly and annual plans can be paid via credit card through Stripe. Enterprise annual plan customers with a minimum yearly invoice of $5,000 USD can also pay via bank transfer. Note that only account "Owners" can access the Billing page in the Multitudes app to manage payment information.
You can add or remove Contributors at any time during your billing cycle. For monthly plans, any changes will be automatically prorated and reflected in your next monthly invoice. For annual plans, whenever you add a new contributor, you’ll be invoiced upfront for the cost of that contributor to the end of your current 12-month payment cycle. If you remove contributors on an annual plan, you’ll get prorated credits which Stripe will automatically apply to your next bill.
You can cancel your subscription whenever you like; however, we do not offer refunds for a billing period that you’ve already paid for.
For any questions, please contact our support team at support@multitudes.com
No. We use Stripe to manage credit card payments. You can learn more about their security practices .