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  1. Integrations

Opsgenie

How to connect Opsgenie to Multitudes

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Last updated 1 month ago

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Some insights on Multitudes, such as Mean Time to Restore (MTTR) require your organization to install an integration with Opsgenie. After you’ve installed Opsgenie, you’ll be able to see insights for more metrics!

  • In the Multitudes app, go to Settings > Integrations and click on the connect Opsgenie card. This should direct you to your Opsgenie instance (otherwise click here)

  • On Opsgenie navigate to settings > API key management > add a new API key

  • Once you click add a new API key, you should get a pop-up. Proceed to do 3 things in the pop-up

  1. Select both the "Read" and “Configuration access” access scopes

  2. Copy the key - we also recommend you store this API access key in a secure location

  3. Click "Add API Key" to finalize

  • Back on Multitudes, paste the previously-copied API key into the text field and click save

  • You will be prompted to link Opsgenie users with Multitudes users. This will determine whose Opsgenie data we know to show in Multitudes, so it's important to complete this step. Learn more about user linking.

  • All done! Multitudes will now start to track your incidents and calculate Mean Time to Restore

Multitudes tracks MTTR by looking at your Opsgenie incidents. It does not look at Opsgenie alerts. The Opsgenie incidents feature is only available to paying Opsgenie customers.