# Quality of Work

## Explore our Quality of Work metrics

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Change Failure Rate</strong></td><td><a href="quality-of-work/change-failure-rate">change-failure-rate</a></td></tr><tr><td><strong>Mean Time to Recovery</strong></td><td><a href="quality-of-work/mean-time-to-recovery">mean-time-to-recovery</a></td></tr><tr><td><strong>Mean Time to Acknowledge</strong></td><td><a href="quality-of-work/mean-time-to-acknowledge">mean-time-to-acknowledge</a></td></tr><tr><td><strong>Number of Pages</strong></td><td><a href="quality-of-work/number-of-pages">number-of-pages</a></td></tr><tr><td><strong>Deployment Failure Rate</strong></td><td><a href="quality-of-work/deployment-failure-rate">deployment-failure-rate</a></td></tr></tbody></table>

### Filtering Quality of Work metrics&#x20;

All Multitudes metrics can be filtered by date range, team/s and repositories, and switched between daily, weekly, or monthly views to match your reporting needs.

**If you use our PagerDuty integration, you can also filter your Incident metrics by either Priority or Urgency.**

&#x20; ![](https://3759751588-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1eOL1LoKX0USQQUCSepS%2Fuploads%2FYWTVamAWyeApBSZe5G7L%2FScreenshot%202025-07-09%20at%201.25.05%E2%80%AFPM.png?alt=media\&token=3f24c7b8-64e3-41d0-927a-e0c6d6b9471d)

**How it works:**&#x20;

* When [installing your PagerDuty integration](https://docs.multitudes.com/integrations/pagerduty), your Multitudes owner will have selected your default filter setting based on whether it's most useful for you to filter incidents on urgency or priority level.
* You can adjust this in your session by clicking the filter icon in the filter  to switch between Urgency and Priority&#x20;
* You can then filter based on those levels&#x20;

This will impact the following charts:&#x20;

* [Mean Time to Recovery (MTTR)](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work/mean-time-to-recovery)
* [Mean Time to Acknowledge (MTTA)](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work/mean-time-to-acknowledge)
* [Number of Pages](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work/number-of-pages)