> For the complete documentation index, see [llms.txt](https://docs.multitudes.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work.md).

# Quality of Work

## Explore our Quality of Work metrics

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Change Failure Rate</strong></td><td><a href="/pages/wIuLTjIduc8buNaug1sL">/pages/wIuLTjIduc8buNaug1sL</a></td></tr><tr><td><strong>Mean Time to Recovery</strong></td><td><a href="/pages/i8CLey0hIbtE0PMJzxig">/pages/i8CLey0hIbtE0PMJzxig</a></td></tr><tr><td><strong>Mean Time to Acknowledge</strong></td><td><a href="/pages/9QQ2glQM99eT06ZTHAlm">/pages/9QQ2glQM99eT06ZTHAlm</a></td></tr><tr><td><strong>Number of Pages</strong></td><td><a href="/pages/b8zoE1ILGViHePPUepEu">/pages/b8zoE1ILGViHePPUepEu</a></td></tr><tr><td><strong>Deployment Failure Rate</strong></td><td><a href="/pages/E8ALZwJuFEvGexNS7fFY">/pages/E8ALZwJuFEvGexNS7fFY</a></td></tr></tbody></table>

### Filtering Quality of Work metrics&#x20;

All Multitudes metrics can be filtered by date range, team/s and repositories, and switched between daily, weekly, or monthly views to match your reporting needs.

**If you use our PagerDuty integration, you can also filter your Incident metrics by either Priority or Urgency.**

&#x20; ![](/files/G2h3ojKOLNuZ8viDMFq1)

**How it works:**&#x20;

* When [installing your PagerDuty integration](/integrations/pagerduty.md), your Multitudes owner will have selected your default filter setting based on whether it's most useful for you to filter incidents on urgency or priority level.
* You can adjust this in your session by clicking the filter icon in the filter  to switch between Urgency and Priority&#x20;
* You can then filter based on those levels&#x20;

This will impact the following charts:&#x20;

* [Mean Time to Recovery (MTTR)](/metrics-and-definitions/process-metrics/quality-of-work/mean-time-to-recovery.md)
* [Mean Time to Acknowledge (MTTA)](/metrics-and-definitions/process-metrics/quality-of-work/mean-time-to-acknowledge.md)
* [Number of Pages](/metrics-and-definitions/process-metrics/quality-of-work/number-of-pages.md)