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  • Getting started
    • Welcome
    • Introduction to Multitudes
    • How Multitudes Works
  • Configuration & Setup
    • Setup: Integration Permissions
    • Permissions and roles
    • Adding Users & Teams
    • Configuring your Team
    • User Linking
    • Configuring Working Hours
    • Customize Work Categories
    • Alerts Configuration
    • Customize Targets
  • Metrics & Definitions
    • Multitudes Insights
    • Our Approach to Metrics
    • Process Metrics
      • Flow of Work
        • Change Lead Time
        • Coding Time
        • Review Wait Time
        • Editing Time
        • Deploy Time
        • PR Size
        • Focus Time
      • Value Delivery
        • Deployment Frequency
        • Merge Frequency
        • Types of Work
        • Feature vs Maintenance Work
      • Quality of Work
        • Change Failure Rate
        • Mean Time to Recovery
        • Mean Time to Acknowledge
        • Number of Pages
        • Deployment Failure Rate
    • People Metrics
      • Wellbeing
        • Out-of-Hours Work
        • Page Disruptions
        • Meeting Load
      • Collaboration
        • PR Participation Gap
        • PR Feedback Given
        • PR Feedback Received
        • Feedback Flows
        • Feedback Quality
    • Deployment Metrics
  • Integrations
    • Deployments API
    • GitHub Actions
    • Google Calendar
    • Outlook Calendar
    • Jira
    • Linear
    • Opsgenie
    • PagerDuty
    • Slack
  • Knowledge base
    • Annotations
    • Exporting your data
    • Types of Alerts
      • Daily Blocked PRs alert
      • Trend Summary alert
      • Multitudes AI Coach
      • 1:1 Prompts
      • Annotations alert
    • Troubleshooting Missing Commits
    • Bot Activity
    • Collaborative PRs & All PRs Toggles
  • Account Management
    • Billing & Payments
    • Security & Privacy
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  1. Metrics & Definitions
  2. Process Metrics

Quality of Work

Key metrics that track software quality and incident response, including failure rates, recovery times, and system stability measures.

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Last updated 4 months ago

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Explore our Quality of Work metrics

Change Failure Rate

Mean Time to Recovery

Mean Time to Acknowledge

Number of Pages

Deployment Failure Rate