> For the complete documentation index, see [llms.txt](https://docs.multitudes.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work.md).
# Quality of Work
## Explore our Quality of Work metrics
### Filtering Quality of Work metrics
All Multitudes metrics can be filtered by date range, team/s and repositories, and switched between daily, weekly, or monthly views to match your reporting needs.
**If you use our PagerDuty integration, you can also filter your Incident metrics by either Priority or Urgency.**
**How it works:**
* When [installing your PagerDuty integration](/integrations/pagerduty.md), your Multitudes owner will have selected your default filter setting based on whether it's most useful for you to filter incidents on urgency or priority level.
* You can adjust this in your session by clicking the filter icon in the filter to switch between Urgency and Priority
* You can then filter based on those levels
This will impact the following charts:
* [Mean Time to Recovery (MTTR)](/metrics-and-definitions/process-metrics/quality-of-work/mean-time-to-recovery.md)
* [Mean Time to Acknowledge (MTTA)](/metrics-and-definitions/process-metrics/quality-of-work/mean-time-to-acknowledge.md)
* [Number of Pages](/metrics-and-definitions/process-metrics/quality-of-work/number-of-pages.md)
---
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