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  • Getting started
    • Welcome
    • Introduction to Multitudes
    • How Multitudes Works
  • Configuration & Setup
    • Setup: Integration Permissions
    • Permissions and roles
    • Adding Users & Teams
    • Configuring your Team
    • User Linking
    • Configuring Working Hours
    • Customize Work Categories
    • Alerts Configuration
    • Customize Targets
  • Metrics & Definitions
    • Multitudes Insights
    • Our Approach to Metrics
    • Process Metrics
      • Flow of Work
        • Change Lead Time
        • Coding Time
        • Review Wait Time
        • Editing Time
        • Deploy Time
        • PR Size
        • Focus Time
      • Value Delivery
        • Deployment Frequency
        • Merge Frequency
        • Types of Work
        • Feature vs Maintenance Work
      • Quality of Work
        • Change Failure Rate
        • Mean Time to Recovery
        • Mean Time to Acknowledge
        • Number of Pages
        • Deployment Failure Rate
    • People Metrics
      • Wellbeing
        • Out-of-Hours Work
        • Page Disruptions
        • Meeting Load
      • Collaboration
        • PR Participation Gap
        • PR Feedback Given
        • PR Feedback Received
        • Feedback Flows
    • Deployment Metrics
  • Integrations
    • Deployments API
    • GitHub Actions
    • Google Calendar
    • Outlook Calendar
    • Jira
    • Linear
    • Opsgenie
    • PagerDuty
    • Slack
  • Knowledge base
    • Annotations
    • Exporting your data
    • Types of Alerts
      • Daily Blocked PRs alert
      • Trend Summary alert
      • Multitudes AI Coach
      • 1:1 Prompts
      • Annotations alert
    • Troubleshooting Missing Commits
    • Bot Activity
    • Collaborative PRs & All PRs Toggles
  • Account Management
    • Billing & Payments
    • Security & Privacy
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On this page
  • Must have before onboarding: Version Control System
  • GitHub
  • Issue Tracking
  • Jira
  • Linear
  • CI/CD Tooling
  • GitHub Actions
  • Deployments API
  • Incident management
  • PagerDuty
  • OpsGenie
  • Meetings
  • Google Calendar
  • Outlook Calendar
  • Alerts
  • Slack

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  1. Configuration & Setup

Setup: Integration Permissions

Here’s a quick reference of the permissions required to set up each integration. Check this before set up to make sure everything’s ready to go.

PreviousHow Multitudes WorksNextPermissions and roles

Last updated 2 months ago

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Please note, this is a general guide - your organisation may have custom permissions or settings for some tools which differ to the roles we have described below. We endeavour to keep this as accurate and up to date as possible.

Must have before onboarding: Version Control System

GitHub

Required role: O (Or same permission levels) Notes: You must have access to select repositories and Github teams/contributors.


Issue Tracking

Jira

Required role: Notes: Non-admin may request the app but this will require an additional approval step from your admin.

Linear

Required role:


CI/CD Tooling

GitHub Actions

Deployments API

Note: We currently only allow either Deployments API or GitHub Actions to be configured.


Incident management

PagerDuty

OpsGenie


Meetings

Google Calendar

Outlook Calendar


Alerts

Slack


Have any questions about your setup or integrations? Contact us at support@multitudes.com

Required role: Any Organisation admin

Anyone with edit permissions in your CI/CD tool can set up the POST request to our endpoint using the token generated in Multitudes

Required role:

Required role: Note: This is the typical permissions level required to generate an API key in OpsGenie

Required role:

Required role:

Required role: May require Slack Workspace Owner Note: Different organisations have different permissions required to install apps to a Slack workspace. If your workspace requires "" you will need a Slack Workspace Owner to install or approve the Multitudes integration.

View GitHub Actions integration instructions
View API setup instructions
PagerDuty Global Admin or Account Owner
View PagerDuty integration instructions
Account owner or Global Admin
View OpsGenie integration instructions
Google Workspace Administrator
View Google Calendar integration instructions
Privileged Role Administrator
View Outlook Calendar integration instructions
app approval
View Slack integration instructions
rganization Owner / Member
Jira System Administrator
View Jira integration instructions
View Linear integration instructions
Admin