Our Approach to Metrics

We measure what matters

We’ve spent a lot of time thinking about indicators of team success. Everything we measure in our tool is based on conversations with experts on engineering management, research on how to support DEI at work (diversity, equity, and inclusion), and metrics frameworks like DORA and SPACE.

Our team has worked as developers, data scientists, engineering leaders, and coaches for engineering teams. Equity and inclusion is at the heart of all that we do: our CEO, Lauren Peate, ran a diversity, equity, and inclusion consultancy before starting Multitudes, and our whole team is committed to unlocking the collective power of teams – a key part of which is ensuring that those teams are equitable.

Our focus is on how to show the holistic view of team delivery, because productivity is about more than just speed and output. As the recent paper on SPACE metrics points out, metrics signal what is important to an organization – and flow metrics alone cannot capture critical dimensions like employee satisfaction, well-being, retention, collaboration, and knowledge-sharing. This is why we not only provide all four DORA metrics but also provide people metrics that look at wellbeing and collaboration.

Read on for a deep dive into our metrics – what they are, why they matter, how we measure them, and how you can get the most out of them for your teams.

Flow of Work

Value Delivery

Quality of Work

Wellbeing

Collaboration

What good looks like Our metrics show pre-defined benchmarks based on internal and external research. You can read more about the research behind these benchmarks in each metric section below. That said, because each team is different, we allow teams to customize targets.

Learn more about our Data Ethics Principles in this blog article.

To see our metrics in action, try it out for yourself – you can sign up for our beta program here!