Billing & Payments

Learn about our pricing and how to manage your billing and payments.

What pricing plans do you offer?

We offer both Standard and Enterprise plans with different features. For detailed pricing information and plan comparisons, please visit our Pricing Page.

Who do I get charged for on the Multitudes app?

Payment is charged based on data inclusion. In short, you are only charged for Contributors, people whose data is included for analysis (e.g., PRs, comments, etc.), and you are not charged for Viewers whose data isn’t included but who can login to the app.

One thing to keep in mind is that if you sync your teams to GitHub, we will automatically add and remove Contributors, and notify you afterward.

Can I try it for free?

Yes! We offer a 2 week free trial. When your trial ends, you'll need to provide payment information to continue using Multitudes. We'll send you a reminder before your trial expires. More info on our Pricing page.

When do I need to pay?

You can start a free trial without providing any credit card information. If you want to continue after your trial, we’ll ask for your payment information then.

Which payment methods do you accept?

Payments (whether monthly or annual) can be made via credit card. Enterprise annual plan customers with a minimum yearly invoice of $20,000 USD have an additional option to pay via bank transfer. Note that only account "Owners" can access the Billing page in the Multitudes app to manage payment information.

Do you store any credit card information in your systems?

No. We use Stripe to manage credit card payments. You can learn more about their security practices here.

How does billing work if I add or remove users?

You can add or remove Contributors at any time during your billing cycle. For monthly plans, any changes will be automatically prorated and reflected in your next monthly invoice. For annual plans, whenever you add a new contributor, you’ll be invoiced upfront for the cost of that contributor to the end of your current 12-month payment cycle. If you remove contributors on an annual plan, you’ll get prorated credits which Stripe will automatically apply to your next bill.

Can I change or cancel my plan at any time?

You can cancel your subscription whenever you like; however, we do not offer refunds for a billing period that you’ve already paid for.

Who can I contact for billing support?

For any questions, please contact our support team at [email protected]