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  • Getting started
    • Welcome
    • Introduction to Multitudes
    • How Multitudes Works
  • Configuration & Setup
    • Setup: Integration Permissions
    • Permissions and roles
    • Adding Users & Teams
    • Configuring your Team
    • User Linking
    • Configuring Working Hours
    • Customize Work Categories
    • Alerts Configuration
    • Customize Targets
  • Metrics & Definitions
    • Multitudes Insights
    • Our Approach to Metrics
    • Process Metrics
      • Flow of Work
        • Change Lead Time
        • Coding Time
        • Review Wait Time
        • Editing Time
        • Deploy Time
        • PR Size
        • Focus Time
      • Value Delivery
        • Deployment Frequency
        • Merge Frequency
        • Types of Work
        • Feature vs Maintenance Work
      • Quality of Work
        • Change Failure Rate
        • Mean Time to Recovery
        • Mean Time to Acknowledge
        • Number of Pages
        • Deployment Failure Rate
    • People Metrics
      • Wellbeing
        • Out-of-Hours Work
        • Page Disruptions
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      • Collaboration
        • PR Participation Gap
        • PR Feedback Given
        • PR Feedback Received
        • Feedback Flows
        • Feedback Quality
    • Deployment Metrics
  • Integrations
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    • Jira
    • Linear
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      • Daily Blocked PRs alert
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On this page
  • Jira + Multitudes Integration Benefits
  • How it works
  • Requirements
  • How to install
  • How to Uninstall

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  1. Integrations

Jira

Install our Jira integration to get insights like Types of Work and Feature vs Maintenance Work.

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Last updated 13 days ago

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Jira + Multitudes Integration Benefits

  • Get visibility over velocity and spread of work with insights

  • See the balance between

How it works

Issue data from Jira will be sent to Multitudes. This data is then processed by our data pipelines and shown in the Multitudes app as actionable insights around .

We pull up to 200 Jira projects, ordered by the latest issue updated. We check for new projects and update this list daily. We pull up to 200 epics and 200 labels. The Jira API does not provide us a way to sort these or filter by any sort of date field, so they are just the first 200 returned by their API.

Your Jira insights can be categorised based on Issue Type, Epic, and/or Label (see ).

Requirements

In order to install this integration, you must have both:

  • Owner or Manager level on Multitudes, and

  • Jira System Administrator role to set up the connection to your organization’s Jira account

How to install

On the Multitudes app, go to the (from the menu, find Account, click Settings, then click the Integrations tab across the top). Find the card that says Jira in the top Integrations section and click ‘Connect’ at top right.

  1. After you click 'Connect' on the Jira card on the Integrations page, on the resulting pop-up click ‘Connect Jira projects’

  1. This opens a new page on Atlassian Marketplace, click ‘Try it free’

  1. This pops up a modal. In this modal, first, select your site; second, click the button to ‘Start free trial’. Don’t worry this integration is not separately charged beyond your instance of Multitudes!

  1. This pops up a new modal, click ‘Get started’

  1. This will close the modals, on the resulting page, a dialog box should pop up on the lower left hand corner indicating that the install is in progress. Once complete, it will show success, from this dialog box, click ‘Get started’

  1. A new tab will open, on this tab, click ‘Allow access’

  1. A new tab will open, scroll to the bottom and click ‘Accept’

  1. This will close the last tab. On the resulting page, click the button ‘Connect with Multitudes’

  1. Lastly, you’ll see a success message in the pop-up!

Once the installation is finished and teams are linked, you will need to wait a few minutes, then refresh the app to see the charts. Until the charts are ready, you will see the message "No data for this time period" on the Value Delivery page (screenshot below).

How to Uninstall

Follow the link below – you’ll need to input your Atlassian org:

https://[YOUR_ATLASSIAN_ORG].atlassian.net/plugins/servlet/upm

Then find the listing for Multitudes for Jira and click “uninstall”.

Now, you should be brought back to our app, where you’ll see a pop-up asking you to link Jira users with Multitudes users. This will determine whose Jira data we know to show in Multitudes, so it's important to complete this step. .

Screenshot
Screenshot
Types of Work
Feature and Maintenance work
Value Delivery
Customize Work Categories
permissions
Integrations page
Learn more about user linking